Orders [12.07.2011 to 01.01.2012]
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Anonymous
Due to temporary lack in two of our warehouse locations most of the orders (12.07.2011 to 01.01.2012) have been processed through the UK and Bulgarian ones.
As you may have read in the Shipping and Delivery section this is the period in which Postal Office default service was still being used. Regrettably, on numerous occasions this service proved itself to be extremely slow and since 01.08.2012 is no longer available as an option.
The tracking has been somewhat adequate but frequently freezes on "Origin Post is Preparing Shipment" (especially for US addresses) up until the actual delivery, when is being finally updated with all the information.
I can assure you that we do not take lightly the delay of the service and will not under any circumstances tolerate this situation. I and the whole crew will be monitoring closely and come up with a proper compensation for the affected individuals (the ones who waited for over 20 business days).
Tracking codes will be re-sent manually the next 24 hours in case some didn't receive it the first time because of different spam protection filters.
Best Regards,
Shawn Davis, Customer Support